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New Conciliar Media Call Center to Open Nov. 8

Nancy ColacovicNancy ColacovicFrom the Conciliar Media Messenger: We are delighted to introduce to you the newest member of our Conciliar Press community: our customer service manager, Nancy Colakovic. Nancy comes to us from Narrow Path Bookstore in Lansing, Illinois, where she served for 15 years. She has a deep love for God and the Orthodox faith, a broad familiarity with Orthodox literature, a passion for customer service, and a long-standing affection for Conciliar Press.

Nancy says, “It was a mere 15 years ago that Conciliar Press helped to spark the beginnings of a small church bookstore of which God allowed me to be a part; I will never forget the help and support which I received at that time and throughout the ensuing years from the gracious staff of Conciliar Press. By His providence, the Lord has opened a new door for me and the opportunity to grow, I pray, from those learning experiences—to be there for you when you call Conciliar Press with your inquiries. I thank God and all those who have made it possible for me to join the Conciliar Press team; and I pray for His guidance and strength as we, our entire team, strive to serve all of you and meet or exceed your expectations for the glory of God.”

After several weeks of intensive training, Nancy will open our new call center on November 8, working out of her home with a state-of-the-art phone and computer system tied into our warehouse and fulfillment center at Ware-Pak. Her cheerful, friendly, knowledgeable voice will be the first to greet you when you call in with orders or questions.

Nancy looked forward to serving the Orthodox community through Conciliar Press with these reflections:

“When one’s entire life has been, in one way or another, connected to various labors within our Holy Orthodox Church, one can only give glory and thanks to God for His direction and guidance, for His allowing one to serve.

“Thus, the initial tasks given to me within Conciliar Press have been approached with both the knowledge that God led me here as well as with the confidence that He’s sitting right beside me, watching me, and reminding me that He’s fully in control (the greatest “pilot”). . . . I have been gifted with some of the finest co-workers and teachers that I could ever hope to have and always hope to please.

“It is with joyful anticipation and warmth in my heart that I await the many calls and inquiries through our new call center. In browsing through the list of patrons who have established long-time business relationships with Conciliar Press, it’s so great to see so many with whom I have personally worked in the past. I’m really excited about rekindling the old and bringing on the new, as one might say, and thrilled to have two phone line extensions in order to personally try to receive as many callers as possible. Please know that if questions should arise for which I do not have an immediate answer, then I will do my best to find the answer and call back.”

Online ordering is, of course, still the easiest option for many customers; but if you need that extra personal touch, give Nancy a call at 800-967-7377 and make a new (or reconnect with an old) friend. The new call center will open on November 8."